Looks like you're in . Go to your local store? ? Yes please or No thanks

Our Policies


Stretch Fabric Structures Inc. Conditions of Sale - Download

Returns Policy

To qualify to return an item under this Policy, Products must be in the original condition that it was received, along with all included accessories, and must not be damaged in any way by the customer during the time the product is in the customer's possession. Please see Our Warranty Terms and Conditions in relation to warranty claims.

Unless otherwise stated in a product listing, all products purchased online at Stretcheventtents.com are able to be returned for change of mind purposes under this policy. Where a product has been discounted, customised or the listing specifically states that the product is not able to be returned under this policy, then no returns for change of mind will be permitted. All returns are subject to the Stretch Structures Returns Policy Terms & Conditions, and the Stretch Structures Website Terms and Conditions.

7 Day Money Back Guarantee

At Stretch Structures, we stand behind our products! That's why we offer a 7 Day Money Back Guarantee on all of our marquee, tent and poles and accessories unless otherwise stated in a product listing. If for any reason you are unsatisfied with your purchase of any of our products, you can contact us within 7 days of taking delivery, and organise to return the Product and receive either a store credit or refund for the purchase price of Your Product (excluding delivery charges).

Returned items may be subject to a restocking fee.

All Branded Products

For any marquees that have been branded with specific artwork, if for any reason you are unsatisfied with your purchase, you can contact us within 3 days of taking delivery, and organise to return the Product and receive either a store credit or refund of the purchase price of your Product (excluding delivery charges and branding costs). The branding costs for the tents are as per prices on the website or on application. Where a product listing specifically excludes returns under this policy, no returns under this policy will be permitted.

Faulty Products / Warranty Claims

Please see Warranty Terms and Conditions in relation to warranty claims.

Returns Policy Terms & Conditions

  1. In order to organise a return under these terms and conditions, you must notify Stretch Structures via the Stretch Structures email address (info@stretchstructures.com) within 7 days of taking delivery of your product and request a return under this Policy. You must comply with the directions of Stretch Structures staff in order to facilitate your return.
  2. To qualify to return an item under this Policy, Products must be in their original condition, along with all included accessories, and must not be damaged in any way by the customer during the time the product is in the customer's possession.
  3. To qualify to return an item under this Policy, Products must be in their original condition, along with all included accessories, and must not be damaged in any way by you during the time the Product is in your possession. The Product is deemed to be in your possession until the Product is received by us pursuant to this Policy.
  4. Where the Product is branded with your artwork, the cost of printing will not be refunded.
  5. The 7 day period within which you are eligible to make a return under this Policy commences on the date that you accept delivery of your Product. Where there is no proof of delivery, this date will be assumed to be 7 business days from the date of dispatch of the Product.
  6. The Product must be returned to Stretch Structures within 10 business days of your request to return your Product under this Policy.
  7. You must return the Products for which you are seeking a store credit or refund at your own cost and you must comply with the directions for returning the Product that Stretch Structures staff provide to you.
  8. After receiving the returned Products, Stretch Structures will issue a store credit or refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
  9. Stretch Structures reserves the right to make changes to this Returns Policy without notice.
  10. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund or credit note will be processed, and a credit note will be issues or a credit will be applied to your credit card or original method of payment, within a certain amount of days.
  11. If you haven’t received a refund yet, first check your bank account again.

* Then contact your credit card company, it may take some time before your refund is officially posted.

* Next contact your bank. There is often some processing time before a refund is posted.

* If you’ve done all of this and you still have not received your refund yet, please contact us at info@stretchstructures.com.

  1. Only regular priced items may be refunded, unfortunately custom or sale items cannot be refunded.
  2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  4. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Updated May 21, 2018

Privacy Policy 

This is the Privacy Statement for “Stretch Tents & Canopies” and “Stretch Fabric Structures”, hereafter referred to as, “Stretch Structures”, “we”, “us” and “our” in this document.

At Stretch Structures, we are committed to maintaining the trust and confidence of visitors to our websites.

This Privacy Statement governs data collection and usage on all our websites in accordance with our Terms on Use. It details when and why we collect your personal information, how we use it and your rights to control our use of your data. By using the Stretch Structures websites, you consent to the data practices described in this statement.

What types of Data do we collect and why do we collect it?

Website Cookies

Stretch Structures websites use “cookies” to allow us to see how the site is used and to personalise your online experience.

What’s a cookie?

A “cookie” is a small data file that is placed on your computer or mobile device when you visit a website. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies are used by nearly all websites and do not harm your system.

What’s a cookie’s purpose?

It records how you move your way around a website so that, when you revisit that website, it can present personalised options based on the information stored about your last visit. For example, if you’ve purchased from us before, your billing / shipping addresses may be pre-populated to save you time typing them in again. If you want to change any details you can simply type over the text.

Cookies can also be used to analyse traffic so we can see which parts of our sites are most popular, and for advertising and marketing purposes.

How do I control and delete cookies?

You have the ability to accept or decline cookies. If you want to check or change what types of cookies you accept, please see the relevant help section on your browser or you can visit aboutcookies.org where a helpful guide is published. Please be aware that if you disable certain cookies this will mean that parts of our site may not work correctly. 

How do Stretch Structures use cookies?

We use cookies for a variety of purposes: to facilitate navigation, to display information more effectively, to personalise your experience, to save you time when filling in forms, to understand how our websites are used, to measure the success of our marketing campaigns, and for security purposes.

Cookies are either:

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.

Cookies can also be categorised as follows:

– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. 

Third Party Processors

 We use third party processors to deliver our websites. Some of these services are: third party plug-ins to capture comments or reviews, live chat, shopping carts, payment processors, accounting software, social media comments and likes, analytical reporting and marketing campaigns.

Below we have attempted to list the prominent third party processors we use and the types of data we collect via these providers.

Google Analytics

We use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This may include data such as, computer hardware and software, IP address, browser type, domain names, access times and referring website addresses. We do this to find out things like the number of visitors to the various parts of the site, how the visitors found our website, what devices people are browsing our website on. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. See Google Privacy Policy

MailChimp - Newsletter

You can subscribe to our newsletter from our website. As part of the registration process, we collect personal information that you have freely given us (this is usually limited to your name and email address). We use that information to send regular (currently monthly newsletters) to tell you about new products, tips, client testimonials and all things related to stretch tent and event structures; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

We take your privacy seriously, and we never trade or sell lists or email addresses.

We use MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. See Mailchimp Policies

How do I unsubscribe from your Newsletter?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at newsletter@stretchstructures.com


We use Wordpress to deliver our website http://www.stretchstructures.com/ and blog content, and redirect to Shopify to offer purchasing options once you choose to buy products online from us. See Wordpress Privacy Policy


We use Shopify to deliver our websites where you can purchase products online: United Kingdom https://stretchstructures.co.uk/, United States of America https://www.stretcheventtents.com/, Australia and New Zealand https://stretchtents.com.au/. See Shopify Privacy Policy

When you purchase products from us, you will be prompted to provide personal information to enable us to manufacture and deliver your goods to you, such as, your name and / or company name, email address, phone number, graphics for branding products, delivery address and credit card details for payment. By giving us this information, you consent to this data being collected, used, disclosed, stored, and transferred to our Third Party Processors, as described in our Terms of Use and in this Privacy Policy.


We use Paypal for secure transaction processing when you purchase products on our websites. See PayPal Privacy Policy and read more about how PayPal keeps your payment details secure when buying online here.


We use Xero, cloud accounting software, to pull sales information off Shopify to reconcile our books. See Xero Privacy Policy

Comments and Reviews

When you leave comments or reviews on our websites, we collect the data shown in the applicable form, and your IP address and browser user agent string to help spam detection. Any information you include in a comment or review may be read, collected, and used by anyone viewing the comments or reviews on our websites.


If you upload images to our websites or social media platforms, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

When you submit a contact form on our websites, we capture your name, email address and an optional phone number with the nature of your query. We use this information to contact you to answer your query or provide quotes, we do not use the information submitted for marketing purposes.

You can subscribe to our newsletter or subscribe to our special sales list in separate explicitly clear prompts.

Live Chat

We use Crowdchat to provide Live Chat services on our websites so we can offer online, immediate responses to your enquiries. See CrowdChat Cookie Policy

Links to Third Party Websites

Our Websites include links to other websites, such as: Facebook, Twitter, Google+, YouTube, Pinterest, LinkedIn and Instagram. These mainly social media websites’ privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit. Stretch Structures is not responsible for the privacy statements or other content on websites outside of the Stretch Structures and Stretch Structures family of websites. 

Who do we share your data with?

We use third party processors to deliver our websites. We have attempted to list the prominent third party processors and how we share data with them in the above section titled, Third Party Processors.

We also use third party services to physically manufacture and deliver our products to you when you purchase goods via our websites. Some of these services include: manufacturing partners, graphic artists, customer support services and freight companies.

All such third parties are prohibited from using your personal information except to provide these services to Stretch Structures, and they are required to maintain the confidentiality of your information.

We only ever share your personal data that is necessary to deliver our goods and services to you and to meet regulatory and legal requirements.

We want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

Cross Border Disclosure

Please be informed that we may transfer and process personal data you provide to us to countries other than your country of residence to assist us in providing you with the service that you have requested. The laws of these countries may not afford the same level of protection to your personal data. All such third parties are prohibited from using your personal information except to provide these services to Stretch Structures, and they are required to maintain the confidentiality of your information.

How do I Access or Amend my Personal Information?

You can access all your personally identifiable information that we collect online and request to view, amend, or delete your information by emailing your request to info@stretchstructures.com. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making any amendments.

How do we safeguard your information?

We take reasonable and appropriate measures to protect your personal information in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your personal data will be retained for as long as required for the above purposes or in so far as such is necessary for compliance with statutory obligations and for solving any disputes.

How do we notify you if we’ve had a breach of security?

If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible and later report the action we took in response.

How often will you update this Privacy Statement?

We may update this Privacy Statement from time to time to reflect company policy changes, customer feedback or for legal or regulatory reasons. We encourage you to periodically review this Statement to keep informed of how Stretch Structures is protecting your information. The date at the bottom of this statement reflects when it was last updated.

How do I contact you?

If you have any questions or concerns regards our Privacy Statement, please email us at info@stretchstructures.coms or send mail to: Attn: Privacy Officer, Stretch Structures, PO Box 492, Balgowlah NSW 2093, AUSTRALIA.


Updated May 21, 2018



This is the Terms of Service agreement for “Stretch Tents & Canopies” and “Stretch Fabric Structures”, hereafter referred to as, “Stretch Structures”, “we”, “us” and “our” in this document.

Stretch Structures offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms of Use”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The Stretch Structures website is comprised of various Web pages operated by Stretch Structures. We use WordPress to deliver our website http://www.stretchstructures.com/ and blog content, and Shopify to offer purchasing options once you choose to buy products online from us: United Kingdom https://stretchstructures.co.uk/, United States of America https://www.stretcheventtents.com/, Australia and New Zealand https://stretchtents.com.au/.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

All contents of the Stretch Structures Web Site are: Copyright 2008 by Stretch Structures and/or its suppliers. All rights reserved.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Stretch Structures, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Stretch Structures and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 71 Kenneth Road Manly Vale NSW 2093 AUSTRALIA.


You can review the most current version of the Terms of Service at any time at this page. The date at the bottom of this statement reflects when it was last updated.

 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@stretchstructures.com.


Whilst we have a limited number of products in the warehouse ready for shipment, most of our products (marquees/ tents) are custom made exclusively for orders and can take up to 4-6 weeks. We will always advise you of expected delivery of your product.

PLEASE NOTE: Our goal is to exceed our customer’s delivery expectations and we regularly do! Stated delivery times are estimates based on job queues. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Missed Deliveries

Stretch Structures deliveries will be made via a national courier network, national post office eParcel service, or regular mail. If you are not home at the time of delivery, your order may be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details. Re-deliveries cannot be made where a delivery has been attempted and your item has been taken to the nearest post office or postal outlet.

Delivery of Large Items

For large deliveries and other bulky items, our drivers may require some assistance unloading your order.  Where customer assistance cannot be provided, your order may be taken to the nearest courier depot and you will need to arrange your own collection.

International Orders (cross border destinations)

For international orders, please allow 2-3 weeks delivery. International customers will be responsible for any import duties, taxes or any other import related and rejected delivery costs.

Remote Locations

Please note that some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Post office and the customer will be contacted to collect from there.


Updated May 21, 2018